Shipping & Return Policy
| Area | country | Standard Shipping Time |
|---|---|---|
| Europe | The United Kingdom | 9-13 Days |
| Germany | 9-13 Days | |
| Italy | 9-15 Days | |
| France | 9-13 Days | |
| Belgium | 8-15 Days | |
| Poland | 8-15 Days | |
| Austria | 8-15 Days | |
| Spain | 8-15 Days | |
| Sweden | 8-15 Days | |
| Czech Republic | 8-15 Days | |
| Switzerland | 8-15 Days | |
| Portugal | 8-15 Days | |
| Luxembourg | 8-15 Days | |
| Greece | 8-15 Days | |
| Estonia | 8-15 Days | |
| Hungary | 8-15 Days | |
| Norway | 8-15 Days | |
| Netherlands | 9-13 Days | |
| Bulgaria | 8-15 Days | |
| Romania | 8-15 Days | |
| Finland | 8-15 Days | |
| Iceland | 8-15 Days | |
| Croatia | 8-15 Days | |
| Denmark | 8-15 Days | |
| Latvia | 8-15 Days | |
| Malta | 8-15 Days | |
| Slovakia | 8-15 Days | |
| Slovenia | 8-15 Days | |
| Ireland | 10-15 Days | |
| North America | The United States | 9-13 Days |
| Canada | 9-13 Days | |
| Mexico | 9-15 Days | |
| Oceania | Australia | 9-15 Days |
| New Zealand | 9-15 Days |
Note:
We happily accept returns on most items in new condition within 15 days of receipt. If you need to return goods, please contact our customer service team to obtain the return address service@
1. Returned merchandise must be unworn, unwashed, undamaged, and have all original tags attached.
Important notice:
1. Do not send returns to the address on the package. This is not a return address and will affect the processing of your return.
We will process your request within 5 business days of receiving your return. Refunds will be credited back to your original payment account.
- The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.
- We currently do not ship to every country across the world. If you can't select your country above, kindly contact us and we'll do our best to get you a pair.
Delivery Process
Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.
Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.
Shipping Charges
In order to ensure a good shopping experience for users, customers only need to pay $6.99 for the postage to enjoy the same shopping experience as before. Free standard shipping on orders over $70.
Shipping Time
During your checkout, you'll see an estimated delivery date. Please refer to the left table for various shipping times to international destinations.
Order Address Error
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
Additional Information
- We process orders Monday-Friday (excluding holidays).
- All delivery times are estimates and we are not responsible for delays due to unpredictable factors（weather, delivery carrier factors, customer error, holiday-related delays） or any other unforeseen factors.
- If you have any questions or need help with your order, please Contact Us to assist you.
- Free returns in the United States, United Kingdom, Germany. Customers who need returns and exchanges please contact our customer service. We will give you free return label. Free returns in other regions are still in preparation, let's look forward to it!
How long does it take for me to return my item?
We happily accept returns on most items in new condition within 15 days of receipt. If you need to return goods, please contact our customer service team to obtain the return address service@
Can I still return an item if it is worn, damaged, or has tags removed?
1. Returned merchandise must be unworn, unwashed, undamaged, and have all original tags attached.
2. Please note that customized items and free gifts cannot be returned or exchanged. In addition, order cancellation is not supported for customized products.
Important notice:
1. Do not send returns to the address on the package. This is not a return address and will affect the processing of your return.
2. If you receive damaged/defective items, please contact our customer service@ within 24 hours after receipt.
How do I get a refund?
We will process your request within 5 business days of receiving your return. Refunds will be credited back to your original payment account.
Note: Original shipping and shipping charges are guaranteed non-refundable.
NOTE: If there is a problem with your return, please contact customer support within 30 days of the date you placed your order.
Company Name：JYT INDUSTRIAL PTE.LTD.
Company Address：7500A BEACH ROAD THE PLAZA SINGAPORE
Contact Email：[email protected]